At Zenvia Gold, client satisfaction is our top priority. We understand that purchases from Zenvia Gold are significant, and we strive to ensure you are delighted with your jewellery.
Orders for stock items at Zenvia Gold can be cancelled within 24 hours of placement for a full refund. Custom-designed pieces from Zenvia Gold cannot be cancelled once the design phase has been approved and moved to production.
Stock Items: Zenvia Gold accepts returns on stock items within 7 days of delivery, provided the item is in its original, unworn condition with all certificates and packaging intact. A 10% restocking fee applies to all returns at Zenvia Gold.
Custom Items: Custom and bespoke creations at Zenvia Gold are non-refundable. We work closely with you during the design process to ensure the final product meets your specifications.
To initiate a return or cancellation at Zenvia Gold, please contact our support team at contact@ZenviaGold.shop with your order details. Our team at Zenvia Gold will guide you through the process.